Designing a global, end-to-end employee experience

world's largest provider of enterprise technologies

The Challenge


Identify opportunities to evolve the employer brand by innovating physical and digital touchpoints across the intra-organization ecosystem and developing an employee experience strategy to attract and engage a new mix of talent with new and varied expectations of their experiences.

The Solution

A comprehensive, global, qualitative study and rich insights into the current end-to-end employee journey and unmet needs of a set of distinct personas. The creation of an experience vision, signature design principles along with the desired end-to-end experience journey, an experience innovation roadmap and visualized solution concepts.

The Impact

C-level leaders and internal functions aligned to a shared experience vision and an innovation agenda with common experience principles to drive consistency across the end-to-end experience globally. The organization is currently testing and refining several of the original solution concepts.