Strategy and Design for Experiences
We believe that everyone deserves great experiences, and every organization has the power to create them. Sadly, many experiences are left to chance and lack the thoughtful design that can truly improve the quality of people's work lives and have meaningful impact on business. But when experiences are intentionally crafted and cohesive, everything changes - for the better, for people, and for business. That's why we're here to help.
As experts in employee experience design, we bring a unique combination of skills, experience, and passion to every project. We work closely with you to apply human-centered design approaches that deliver innovative solutions that meet people's needs, eliminate their pain points and drive business success.
If you're ready to take your experiences to the next level, we're here to help you create a brighter future.
Strategy For Experiences
We collaborate with you to gain a deep understanding of peoples' needs and experiences. Together, we identify the direction and scope of your ambitions for employee experience (EX), as well as the potential value it can bring to your organization. We help you define your priorities and identify the opportunities to improve your EX.
We collaborate with you to chart a course forward and build the necessary briefs to bridge the gap between your current EX and your desired state. With our guidance, you'll be able to create a more fulfilling, productive and engaging workplace for people that aligns with your business goals.
Challenges we help you address:
Defining a clear-eyed view of the core theme driving the change, desired outcomes, and aligning leaders and organization
Identifying and prioritizing the pain points and unmet needs, framing the biggest opportunities for impact and charting an evolving course
Developing experience principles that guide what good looks and feels like, enhancing consistency
Design for Experiences
Whether you're seeking to improve your current experiences or reimagine them entirely, our team specializes in discovering, envisioning, designing, developing, and implementing comprehensive, human-centered solutions that bring cohesive and memorable experiences to life for candidates, employees, alumni, and gig workers throughout their entire journey with your organization.
We firmly believe in the methods of service design and integrate them into our proven approach, allowing us to be holistic in our design process. By taking an end-to-end and surface-to-core perspective, we can design both the employee-facing and behind-the-scenes aspects of experiences. Ultimately, a vision can only become a reality when we successfully design and orchestrate the experience and its delivery.
Challenges we help you address:
Understanding the different needs, motivations, expectations and pain paints of your candidates, employees, alumni and gig workers
Pinpointing and prioritizing keystone moments, and envisioning and developing and implementing customized solutions based on employee insight that make experiences more positive and fulfilling
Fostering collaboration across functions to design innovative solutions and the delivery of cohesive experiences, as well as continuously improving and scaling experiences
Measuring the impact, managing your experience roadmap and portfolio and transitioning from 'design' mode to 'delivery' mode