Designing the ultimate learning experience strategy
client: global communications, automotive + media conglomerate
Help create the ultimate learning experience for employees around the world.
A rapid in-depth assessment of learner needs, motivations, modality preferences and experience pain points and a validation of hypotheses. Refreshed learner personas and a robust learning experience strategy encompassing learner-centered content, information architecture, and learning methods and environments.
Leadership and cross-functional stakeholders arrived at a shared vision of the ultimate learning experience. The Learning function received business case approval for a significant investment which will fund the first phase of the new learner experience leveraging a new learning management platform and and enterprise-wide effort to organize people, infrastructure and communications for the new learner experience provisioning. The organization is currently experimenting with the new learning platform.
It improves engagement, increases productivity, reduces turnover, and positively impacts customer service and experience.
Why invest in an intentional, well-designed learning experience?