Our offer
We apply and support our clients as they apply people-centered design approaches for strategy, creative problem-solving, and innovative solutions to transform people's work experiences and improve the quality of their lives. And, in turn, help businesses achieve growth and higher performance.
Designing
Strategy
A vision and actionable strategy of the future inspired by people’s needs and expectations and business aspirations that transform your organization to be people-centric.
We lead you to deeply understand the people that comprise your organization and build a shared brand-minded, people-centric vision, and aspiration for your employee experience that delivers your experiential brand promise.
From there, we lead you through the development of conceptual and applied principles to guide your design decisions and organization’s behavior across the candidate, employee, and alum journeys, and the system of interactions along with a roadmap that prioritizes the experiences that matter most for the most significant opportunity and impact.
WORK WE DO
Designing For Experience
A holistic, collaborative and practical approach to designing for new or improving experiences people at work need, want, and love - across their end-to-end journey with the organization.
As discrete human-centered design projects underpinned by service and experience design methods and tools, we lead you through our deeply humanistic, holistic, collaborative, and practical approach to research, strategy, design, and development of meaningful experiences.
Imagine experiences that are empathetic, emotional, engaging, simple to derive value from, relevant, and well-orchestrated along an employee’s journey - from the first moments of interactions through those encountered in daily work life and along career paths to the final moments of employment and beyond.
WORK WE DO
From candidate experience to the alumni experience and everything in between...
SEARCH + DECIDE JOURNEY (CANDIDATE EXPERIENCE)
The first impression is pivotal, especially in a competitive talent market. Let's make sure your brand is memorable for all the right reasons.
WORK JOURNEY (WORK EXPERIENCE)
Day-to-day life in an organization can be overwhelming, impacting people's productivity, performance, collaboration, and well-being - no matter what role they play. Great work experiences nurture flexibility, collaboration, belonging, diverse ways of thinking and working, autonomy and fulfillment. Let's make it easier, simpler, better, and faster for everyone to do their best work.
LEAVE JOURNEY (OFFBOARD EXPERIENCE)
Leaving an organization can be the most emotional and uncertain phase of an employee's journey. When employees have a positive exit experience, they're more likely to become proud brand ambassadors who strengthen your brand's reputation.
START JOURNEY (ONBOARD EXPERIENCE)
A great onboarding experience sets employees up for success. Let's bring new employees up to speed 50% faster and alleviate a common and major cause of turnover together.
GROW + LEARN JOURNEY
Employees expect opportunities to gain new skills, work with new people and enjoy greater autonomy. They expect regular informal feedback and recognition along the way. They need to feel their performance is considered in a fair and comprehensive way. An experience that doesn't meet these basic expectations results in people who stay but disengage or move on.
EXTEND JOURNEY (ALUMNI EXPERIENCE)
Lifelong employment is no longer the norm, but a great alumni experience can mean lifelong brand engagement and ambassadorship. Keep in mind that alumni may become your customers, suppliers, vendors, and mentors to current employees - so it's best to engage them in a meaningful way.
WORK WE DO
Innovators'
Lab
Deepen your competency in employee experience design thinking and doing and experiment with solving a real world human experience challenge in a collaborative, learning environment.
Designed as an introduction to the essentials of employee experience design thinking and doing, we guide you (and your team) through a learning experience to solve a real-world human experience challenge in sprint-fashion.
We immerse you in behaviors of human-centered innovators and practical, down-to-earth methods and tools that really work in the world of work. We guide and support you while holding the space and creating an environment made for collaboration and learning. You will expand your creative confidence and unleash the problem-solver in you.
WORK WE DO
EX
Coaching
Collaborate with a strategic thought partner and a guide with years of expertise and a fresh perspective who can support you throughout your EX transformation journey.
The times of feeling isolated are over. Through a 6 -12 month customized coaching program you will receive a personalized experience with a leading expert who can guide you and serve as a collaborative partner. Together we will lay the groundwork for a successful employee experience program. Our agenda and schedule will be shaped around your needs.
In workshop-like sessions, we can address any (or all) of the following areas: employee experience research + strategy, employee experience + service design, people-centered innovation, experience-centricity, experience journey management, and experience management.