HUMAN-CENTERED

EXPERIENCE-LED COACHING

With a mission to become 'the place to work,' this firm began its journey to establish employee experience as a strategic imperative. Despite having a well-defined goal, they were unclear as to how to reach this new territory. Their leaders sought deep expertise and knowledge to guide them as they established their foundation. 

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Through XPLOR's 1:1 coaching program the leaders began to understand the construct and concepts associated with human-centeredness and customer-centricity. XPLOR then coached them on the discovery processes and collaborated in the development of a talent experience strategy that incorporated principles ensuring the delivery of a consistent desired experience.

 

Future coaching endeavors include embedding new practices such as continuous listening and experience measurement, developing the appropriate operating and governance models, and onboarding and up-leveling experience owners across the enterprise.