WHAT WE DO
We create bold yet practical experience strategies.
We reimagine and innovate new experiences and bring them to life.
We develop human-centered experience-led capabilities.
OUR SERVICES
EXPERIENCE RESEARCH+STRATEGY
Do you need to move beyond assumptions so that you can really understand how people are feeling and why and create preferable experiences?
We spend quality time in exploratory research to obtain a genuine understanding of people, motivations, needs and behavior to improve their experiences with your organization.
With this detailed insight we help you devise a well-defined course of action that enhances experiences at micro and macro levels, in single business units and across enterprises, and in different ways for different people.
EXPERIENCE DESIGN
Are you ready to intentionally design experiences people will love to deliver tangible benefits and meaningful impact?
We design interactions people have with each other. We design experiences with services, processes, environments, and products. We design experiences that encompass the first and last moments of contact with a brand and every moment between and beyond - and the entire context. We don't pass up the design of everyday experiences because even they can be made to be impactful. Our iterative design process involves discovery, ideation, experimentation, testing and agile-style releases that minimize risk and expand learning.
COACHING PROGRAMS
Are you a leader responsible for positively impacting people’s experiences and better business outcomes – but need guidance and support?
We offer two types of immersive coaching programs.
Our Catalyst Program (delivered 1:1 or in small groups) covers the fundamental principles of a human-centered mindset and the concepts of internal customer experience. The program builds knowledge and confidence.
Our UP-LEVEL program (delivered 1:1) coaches leaders to establish internal customer experience management practices and develop and execute their strategy.
WHAT PEOPLE SAY
R. CEDRONE
VP OF MARKETING
While Director of Alumni & Community Marketing at The Coca-Cola Company I had the extreme pleasure of working with Lisa Morris, Founder of XPLOR. Lisa was a critical element to our team and the development of our future alumni community and the experience strategy.
Lisa’s extreme knowledge in research, strategy and experience design was critical to defining our future alumni community experience and in making it a reality. Her continued focus on delivering a meaningful experience for the community and to our business was always her main priority.
W. LOMEY
SENIOR DIRECTOR, HR
We so appreciated Lisa’s willingness to present at the University of Iowa’s HR and Business Conference – 2021 (Re)Vision, Framing our Future, especially after our conference in 2020 was canceled due to the Covid-19 pandemic.
Lisa was great to work with and stayed in touch over the next year as we planned the 2021 conference. Her sense of humor and experience were evident in her presentations on
Human- Centered Design.
She definitely walks the talk!
A. ZELLER
VP, EMPLOYEE EXPERIENCE
You're an amazing coach.
We have learned so much from you that has enabled us to make a tangible impact and avoid the common pitfalls.
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