THE CHALLENGE

Faced with the need to upgrade team members’ skills in new areas and directions, this global communications/automotive/media conglomerate requested XPLOR’s expertise to take a human-centered approach to understanding different learner needs and desired learning experiences.  

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THE SOLUTION

We began by conducting rapid, in-depth assessment of learner needs, motivations, modality preferences, and experience pain points. Compiling and synthesizing our data, we updated learner personas and drafted a robust learning experience strategy that featured personalization and encompassed learner-centered content, information architecture, and learning methods and environments. 

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THE VALUE

We held a leadership and cross-functional workshop for stakeholders that formed a shared vision of the ultimate learning experience. This workshop paved the way for the Learning function to receive business case approval for a significant investment. The first phase of the new learner experience leveraging a new learning management platform and an enterprise-wide effort to organize people, infrastructure, and communications for the new learner experience provisioning is live now.