EX matters to every business
Companies with excellent employee experience outperform their competitors on every level. They attract and retain the best talent. They're more innovative, more profitable, and have higher levels of customer satisfaction and loyalty.
MIT, 2017
What is EX?
From the human's perspective
Employee experience is the sum of all interactions (social, work, and physical) an individual has with an organization over the duration of the relationship (journey) as the individual perceives (based on expectations), understands and remembers them.
From the organization's perspective
An organization’s ability meet the needs and expectations of individuals and connect with their reason and emotion across all interactions over time.
THE END-TO-END JOURNEY: FROM CANDIDATE TO ALUMNI
What is EXD?
EXD is employee experience design. The design of employee experiences focuses first on determining the desired experience of a person and then curating, creating and refining a system of interactions that will facilitate the outcome.
Our approach is holistic. Holistic experience design addresses the end-to-end experience happening on the front stage as well as the design of backstage activities.
